Swap-out: Exchanges to improve line performance
- Swap-out must be accompanied with a reorder, unless it’s a damaged item or mistake (See Article II.)
- Swap-Out can only be issued with returned product over $35 wholesale value.
- Swap-Outs are only available when reordering up to 90 days of last order.
- The permitted exchangeable amount is 1/3 of the total reorder amount.
- A Call Tag will be issued for product above this amount and will be sent with the customer service policies and order form.
- Credit will be issued for a swap-out/exchange when product is physically returned and processed.
- Exchangeable products must be done with RESELLABLE product (this will be determined by Terra).
EXCHANGE: Damaged items or Errors in Shipping
- For product under $35 wholesale value: (doesn’t not have to be physically returned.)
- Credit memo, exact exchange, or exchange for equivalent amount for other product, will be applied.
- For product over $35 wholesale value: We will issue a Call Tag for product.
- Vendor must provide a box and weight to issue a call tag.
- Credit memo, exchange for exact product, or exchange for equivalent amount for other product, will be applied.
- Store may exchange product for purchase within 30 Days of purchased item from vendor.
- After 30 days the customer might contact Terra Natural Designs customer corporate offices for customer service.
- A picture of physical product showing damage is required to improve product quality.
- Damaged items from vendor: Exchange or credit from 90 days of delivery date of product.
- Customer has 3 months full credit of wholesale value from last Delivery Date
- Customer after 3 can obtain up to half credit of wholesale value last order.
- To receive Full credit product that is returned must be in SELLABLE condition (“Sellable” will be determined by Terra ONLY)
- Terra must physically have product to be able to issue credit.
- A call tag or delivery service will be given for a return up to $30 in shipping costs or for product over $35 in wholesale value.
- Credit is issued as a Credit memo (must be submitted to the relevant party/ies)
- It can be used on a reorder or upgrade
- It can be for an exchanged for new product
- Product must be PHYSCALLY returned to issue Credit
- Credit can be put on a Credit card for a FULL RETURN ONLY:
- For damaged products
- After 15 days of purchasing the product.
- With a purchase of $100 and above
- Back ordered items
- Damaged product (See returns)
- Wrongly sent product (See returns)
- Specials or as authorized by owners/management of Terra
Shipping charges are applied on account by account bases and is subject to change